Update 5/8/20 We will be adjusting our office hours until further notice. Our current hours are: Monday & Friday- 9 am-4 pm Tuesday & Thursday 9 am-6 pm Wednesday 9 am- 5 pm We are also limiting the number of clients entering the building to one client per appointment. We are open for all procedures and surgeries at this time. We are continuing to have clients check-in from the parking lot and have medication pick-up through our drive-thru window. Please call the office at 440-338-5139 if you have any questions. Check here and on Facebook for the latest updates.
Dear Silvercreek Veterinary Clinic clients,
During this time of uncertainty related to the outbreak of COVID-19 we wanted to reach out to our valued clients. The health and well-being of our staff, clients and patients is of the utmost importance to us.
Silvercreek Veterinary Clinic is currently operating on a normal schedule. However, we continue to monitor the current situation closely and have developed protocols to reduce exposure. In order for us to remain available for our patients continued care we need to do our part in preventing and limiting the spread of illness. To do this we are asking for your assistance.
We are asking clients who are unwell with respiratory or flu-like symptoms, have been in contact with anyone who has tested positive for COVID-19 or has been sick, or if you have traveled or been in contact with anyone who has traveled abroad in the past two weeks, to not bring their pets to the clinic. Please make other arrangements for your pet to be brought in or we can arrange a drop off situation. If any of these circumstances apply to you and your pet is scheduled for a routine wellness visit consider rescheduling your appointment.
We are also implementing a telephone check-in policy. Clients arriving for their appointments are asked to call the office to check in and a staff member will come out to your car to bring you into the building and into an exam room. In doing this we will be able to limit the congregation of people in our waiting area.
Another measure we are taking is to offer medication pick-up through our drive-up window. To use this service the following protocol must be followed: 1) A medication request is made at least 48 hours before anticipated pickup. Please inform our staff that you would like to pick up your medication through our drive-up window. 2) Payment for medications will be made over the phone after approval of your refill request. 3) When you arrive to pick up your medication call the office to inform them of your arrival. Medications must be paid for in advance in order to use this service. Staff will not be able to process payment at the time of pickup unless you enter our facility. You may also take advantage of our online store to refill many of your pets medications: https://silvercreekvet.myvetstoreonline.pharmacy/main.asp?uri=1360&id=2132. Working together, our efforts to minimize potential exposure will be successful.
You may also be concerned about the health of your pets during this outbreak. The American Veterinary Medical Association states: “Currently, there is no evidence that pets can become sick. Infectious disease experts, as well as the CDC, OIE and WHO indicate there is no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to other animals, including people.”